I have started a new job, in which I will be teaching clinical staff in A&E how to use the new software package the hospital has bought.
The problem is, I do not have a medical background. I need a flowchart (or similar) to tell me what the patient's 'journey' is when they arrive in A&E.
I hate the word 'journey' in this context, but I can't think of a better one. The point is, it's hard for me to train people on the new software when I don't really know what they're doing with the physical patient in front of them. What are the decision points?
1) Someone walks into A&E with a painful but non-critical injury, like a broken toe. What happens to them?
2) Someone arrives in an ambulance. What happens to them?
3) What are the other common scenarios I haven't thought of?
For context, this is a large, NHS general hospital in a medium sized city, in England.